Returns

We want you to be delighted with your purchase but if, for whatever reason, you are not fully satisfied with your acquisition you can use your right of withdrawal and simply return your purchase within 14 days. 

We have made returning an item as easy as possible. Below you will find how to do so and what conditions apply.

Furthermore, all payment and delivery conditions can be found in the General Terms and Conditions, information about ordering, shipping and payment in the page How to place an Order and the Privacy Statement tells you all about how we protect your data.

 

Right of withdrawal with respect to products
 
You have the right to return any product within 14 days after delivery. You don't need to give a reason for the return, you can just withdraw from the purchasing agreement.
 
The right of withdrawal ends 14 days after the date of delivery of your order.
 
In order to exercise your right of withdrawal, you will need to send The CI Bookshop notice of your decision to withdraw from the purchase agreement. You can do so by sending an e-mail or by using The CI Bookshop's withdrawal form. This notice must be received by The CI Bookshop before the 14 day period ends.


As long as you are deliberating whether to keep a product, you are not allowed to use it and you will need to handle it with care. You may of course, take a close look at the product and see if it lives up to your expectations just as you would do in a shop. If you use the product beyond what is needed to check if it meets your needs and expectations, you will be accountable for any possible loss of value.
 

Results of withdrawal

As soon as possible and no later than 14 days after the day you gave The CI Bookshop notice of your decision to withdraw from the purchase agreement, you will send the product or products back to the following address: The CI Bookshop, Molengouw 36, 1151 CJ Broek in Waterland, The Netherlands.

If the withdrawal procedure has been followed correctly and no traces of use or damage are found on the product, we will refund the payment you have made for the product plus the (standard) shipping costs for the original delivery. In case of a partial return of the ordered products shipping costs will not be refunded.
Refunds will be made using the same way of payment in which you chose to pay The CI Bookshop for your order, unless you have explicitly agreed to another way of payment. You will not be charged for refund payments, no matter what means are used to make them.
Refunds will be payed out after we have received the products concerned, or you have provided proof of the return shipment.

Costs for return shipping are at your expense. Please check for actual shipping costs within The Netherlands at: http://www.postnl.nl/versturen/brief-of-kaart-versturen/tarieven/. For shippings from outside The Netherlands, check your local post delivery service. 

 

Exceptions to the right of withdrawal

Audiobooks, cd-roms and other materials that can be copied easily can only be refunded when the seal is undamaged. 

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